IT Infrastructure & Technical Support Services

How we approach it support

iTechAxis provides IT infrastructure & technical support for organisations that need thoughtful planning as well as dependable delivery. Our work centres on supporting the systems, networks and users that keep daily operations running. Depending on the requirement, support may cover infrastructure planning, device and network support, administration, monitoring, troubleshooting, backup and helpdesk. This connected approach reduces gaps between strategy and execution while helping your team reduce disruption and give employees dependable access to the tools they need.

IT Support services we offer (26)

• Annual IT Maintenance Contract

  Deliver the defined annual it maintenance contract output as a standalone service with agreed requirements, quality checks and handover.

• Computer Setup

  Configure and launch computer with functional checks and handover.

• Data Backup Setup

  Configure and launch data backup with functional checks and handover.

• Data Recovery

  Deliver the defined data recovery output as a standalone service with agreed requirements, quality checks and handover.

• Email Troubleshooting

  Deliver the defined email troubleshooting output as a standalone service with agreed requirements, quality checks and handover.

• File Server Setup

  Configure and launch file server with functional checks and handover.

• Firewall Configuration

  Configure and launch firewall with functional checks and handover.

• Hardware Troubleshooting

  Deliver the defined hardware troubleshooting output as a standalone service with agreed requirements, quality checks and handover.

• IT Consulting

  Provide specialist guidance, evaluation and an actionable roadmap for it.

• IT Infrastructure Setup

  Configure and launch it infrastructure with functional checks and handover.

• LAN Setup

  Configure and launch lan with functional checks and handover.

• Laptop Setup

  Configure and launch laptop with functional checks and handover.

• Managed IT Support

  Provide structured operational support for managed it requests within the agreed service scope.

• Network Setup

  Configure and launch network with functional checks and handover.

• Network Troubleshooting

  Deliver the defined network troubleshooting output as a standalone service with agreed requirements, quality checks and handover.

• Office IT Setup

  Configure and launch office it with functional checks and handover.

• On-Site IT Support

  Provide structured operational support for on-site it requests within the agreed service scope.

• Operating System Installation

  Configure and launch operating system with functional checks and handover.

• Printer Setup

  Configure and launch printer with functional checks and handover.

• Remote IT Support

  Provide structured operational support for remote it requests within the agreed service scope.

• Router Configuration

  Configure and launch router with functional checks and handover.

• Scanner Setup

  Configure and launch scanner with functional checks and handover.

• Server Setup

  Configure and launch server with functional checks and handover.

• Software Installation

  Configure and launch software with functional checks and handover.

• Software Troubleshooting

  Deliver the defined software troubleshooting output as a standalone service with agreed requirements, quality checks and handover.

• Wi-Fi Network Setup

  Configure and launch wi-fi network with functional checks and handover.

Our process

1. 01

   Discover & Understand

   We study your business, audience, competitors, challenges and goals.

2. 02

   Strategise & Plan

   A tailored roadmap covering technology, creative, marketing and timelines.

3. 03

   Design & Prototype

   User-focused designs, content concepts and interactive prototypes.

4. 04

   Develop & Integrate

   We build and connect the platforms, systems and infrastructure you need.

5. 05

   Launch & Activate

   Testing, configuration and a coordinated launch.

6. 06

   Measure, Optimise & Scale

   We analyse performance and keep improving results.