Customer Support & Virtual Assistance Services

How we approach customer support

iTechAxis provides customer support & virtual assistance for organisations that need thoughtful planning as well as dependable delivery. Our work centres on providing flexible assistance across customer and administrative workflows. Depending on the requirement, support may cover email and chat support, enquiry handling, scheduling, order assistance, data updates, research and virtual administration. This connected approach reduces gaps between strategy and execution while helping your team improve response times while giving internal teams more capacity.

Customer Support services we offer (18)

• Administrative Virtual Assistance

  Provide structured operational support for administrative virtual requests within the agreed service scope.

• CRM Support

  Provide structured operational support for crm requests within the agreed service scope.

• Customer Feedback Management

  Provide ongoing planning, execution, coordination and reporting for customer feedback.

• Customer Query Management

  Provide ongoing planning, execution, coordination and reporting for customer query.

• Customer Support

  Provide structured operational support for customer requests within the agreed service scope.

• Data Entry Services

  Deliver the defined data entry services output as a standalone service with agreed requirements, quality checks and handover.

• Digital Marketing Virtual Assistance

  Provide structured operational support for digital marketing virtual requests within the agreed service scope.

• E-commerce Customer Support

  Provide structured operational support for e-commerce customer requests within the agreed service scope.

• E-commerce Virtual Assistance

  Provide structured operational support for e-commerce virtual requests within the agreed service scope.

• Email Support

  Provide structured operational support for email requests within the agreed service scope.

• Helpdesk Support

  Provide structured operational support for helpdesk requests within the agreed service scope.

• Live Chat Support

  Provide structured operational support for live chat requests within the agreed service scope.

• Online Research Assistance

  Provide structured operational support for online research requests within the agreed service scope.

• Technical Customer Support

  Provide structured operational support for technical customer requests within the agreed service scope.

• Ticket Management

  Provide ongoing planning, execution, coordination and reporting for ticket.

• Virtual Assistant Services

  Deliver the defined virtual assistant services output as a standalone service with agreed requirements, quality checks and handover.

• Voice Support

  Provide structured operational support for voice requests within the agreed service scope.

• WhatsApp Customer Support

  Provide structured operational support for whatsapp customer requests within the agreed service scope.

Our process

1. 01

   Discover & Understand

   We study your business, audience, competitors, challenges and goals.

2. 02

   Strategise & Plan

   A tailored roadmap covering technology, creative, marketing and timelines.

3. 03

   Design & Prototype

   User-focused designs, content concepts and interactive prototypes.

4. 04

   Develop & Integrate

   We build and connect the platforms, systems and infrastructure you need.

5. 05

   Launch & Activate

   Testing, configuration and a coordinated launch.

6. 06

   Measure, Optimise & Scale

   We analyse performance and keep improving results.